Refund and Returns Policy
Thank you for shopping at IPTVUniverse. We strive to provide the highest quality products and services to our valued customers. In the event that you need to return a product or request a refund, we have outlined our policy below to ensure a smooth and satisfactory experience for you.
15-Day Money Back Guarantee: We offer a 15-day money back guarantee on all our products and services. If you are not completely satisfied with your purchase, you may request a refund within 15 days from the date of purchase. Please note that after the 15-day period, we are unable to process any refunds.
Refund Processing: Refunds will be processed through the same payment gateway that you used for your original purchase. If you made the payment through PayPal, your refund will be instant. However, if you paid with a credit card, the refund process may take between 15 to 30 days, depending on your bank’s processing time.
Subscriptions and Product Warranty: For subscriptions and products covered under warranty, we take full responsibility for any defects or issues that may arise within 15 days of purchase. In such cases, we will either repair the product, replace it with a brand new one, or offer a refund if we are unable to meet your satisfaction.
Contacting Support for Assistance: If you encounter any problems with a product or service you have purchased from us, we encourage you to contact our support team before initiating a refund request. We pride ourselves on providing excellent customer support, and we will do our best to promptly address any issues you may be facing. It is important to note that sometimes the issue may stem from external factors beyond our control, and we will work with you to find the best solution.
Free Trial: We offer a free trial option for our products and services, allowing you to thoroughly test them before making a purchase. If you choose to directly purchase without utilizing the free trial, please be aware that you will be subject to our refund policy. We strongly encourage you to take advantage of the free trial to ensure your satisfaction.
We want you to feel secure and confident when purchasing from IPTVUniverse. Should you have any further questions or concerns regarding our refund and returns policy, please contact us via email at [email protected] or reach out to us via WhatsApp at +1 647 4957980 Our dedicated support team will be happy to assist you.
Thank you for choosing IPTVUniverse, and we appreciate your trust in our products and services.
